You cannot install Windows Server 2003 to a hard disk that is connected to an HP Smart Array 6404 controller (836008)

SYMPTOMS

When you try to install Microsoft Windows Server 2003 to a hard disk that is connected to a Hewlett-Packard (HP) ProLiant Smart Array 6404 controller, you may experience one of the following symptoms:

When you try to perform a new Windows Server 2003 installation by using the Windows Server 2003 CD-ROM as a startup disk, hard disks that are connected to the Smart Array 6404 controller are not listed as possible locations for Windows installation.
When you perform an upgrade installation of Windows Server 2003, you can start installing Windows to a drive that is connected to the Smart Array 6404 controller. However, when the Setup program restarts your computer, the computer stops responding, and then you receive the following error message on a blue screen:
STOP 0x0000007B (Inaccessible Boot Device)

RESOLUTION

To resolve this issue, download the following hotfix package. To use the updated driver that is contained in this hotfix, create a Windows Server 2003 distribution file share, and then replace the existing driver with the updated driver that is contained in this hotfix. For more information about how to replace the driver on the Windows Server 2003 CD-ROM, click the following article number to view the article in the Microsoft Knowledge Base:

814847 How to slipstream hotfixes that replace pre-existing driver files

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit versions

   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   19-Feb-2004  08:29  5.48.0.32          16,384  Cpqcissm.sys

Windows Server 2003 64-Bit Edition

   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   19-Feb-2004  08:28  5.48.0.64          49,664  Cpqcissm.sys