You receive an "Unable to install printer" error message when you use PrnAdmin.dll to programmatically install a third-party printer driver that has a print processor on a remote Windows 2000-based computer (835998)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Windows 2000 Service Pack 4 installed on your computer.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version            Size    File name
-----------------------------------------------------------
10-Jul-2004  05:36  5.0.2195.6958   1,631,760  Win32k.sys
24-Mar-2004  02:17  5.0.2195.6897     742,160  Kernel32.dll     
21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe          
19-Jun-2003  20:05  5.0.2195.6660     233,744  Gdi32.dll        
24-Mar-2004  02:17  5.0.2195.6824      42,256  Basesrv.dll      
19-Jun-2003  20:05  5.0.2195.6702     381,712  Printui.dll      
11-Jul-2004  19:37  0.2.0.1           138,000  Faxui.dll        
04-Jun-2004  23:13  5.0.2195.6935   5,887,488  Sp3res.dll       
24-Mar-2004  02:17  5.0.2195.6892      90,264  Rdpwd.sys
11-Jul-2004  19:37  5.0.2195.6959      66,320  Ntprint.dll      
11-Jul-2004  19:37  5.0.2195.6958     244,496  Winsrv.dll       
11-Jul-2004  19:37  5.0.2195.6958     335,120  Msgina.dll       
11-Mar-2004  02:37  5.0.2195.6898     181,520  Winlogon.exe     
24-Mar-2004  02:17  5.0.2195.6824      54,544  Mpr.dll          
11-Jul-2004  19:37  5.0.2195.6960     256,784  Localspl.dll     
11-Jul-2004  19:37  5.0.2195.6938      80,144  Spoolss.dll      
19-Jun-2003  20:05  5.0.2195.6681      97,040  Win32spl.dll     
05-Aug-2003  22:14  5.0.2195.6794     385,808  Userenv.dll      
24-Mar-2004  02:17  5.0.2195.6897     403,216  User32.dll       
24-Mar-2004  02:17  5.0.2195.6897     742,160  Kernel32.dll     
10-Jul-2004  05:36  5.0.2195.6958   1,631,760  Win32k.sys
11-Jul-2004  19:37  5.0.2195.6958     244,496  Winsrv.dll

REFERENCES

For more information about Prnadmin.dll, see the Prnadmin.doc file in the Windows 2000 Resource Kit.

For more information about the Windows 2000 Resource Kit, visit the following Microsoft Web site:

http://www.microsoft.com/resources/documentation/windows/2000/server/reskit/en-us/default.asp

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New naming schema for Microsoft Windows hotfix packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates