The System Attendant quits unexpectedly in Exchange Server 2003 (835575)

SYMPTOMS

The Microsoft Exchange Server 2003 System Attendant (SA) may quit unexpectedly. When this problem occurs, you may see a call stack that is similar to the following:

ChildEBP RetAddr  Args to Child              
117f43a8 77c7840c 000006ba 00000001 00000000 kernel32!RaiseException+0x51
117f43bc 77c783bc 000006ba 117f47b8 77ce5533 rpcrt4!RpcpRaiseException+0x1d
117f43c8 77ce5533 117f4414 00000153 122f2668 rpcrt4!NdrGetBuffer+0x44
117f479c 61d7513a 61d71638 61d717e4 117f47b8 rpcrt4!NdrClientCall2+0x156
117f47b0 61d72657 122f2668 61d7d5dc 00000002 dsproxy!ept_insert_ex+0x16
117f4818 61d72965 117f4888 61d713f0 00000000 dsproxy!SetLocalEp+0x182
117f48c8 61d75032 00485400 00485408 00000000 dsproxy!CreateNetConnections+0x292
117f4904 0040b8b5 122e4d98 00000000 00000004 dsproxy!StartDsProxy+0x228
117ff5b4 00413c3d 00000001 00000000 00000000 mad!CMadFrame::ScInitDSProxy+0x151
117ffbd8 0040e1a2 00000000 000c34a0 000c34a0 mad!CMadFrame::ScInitInstance+0x850
117fffa8 77db571b 00000001 000c34a8 00000000 mad!service_main+0x8b
117fffb8 77e4a990 000c34a0 00000000 00000000 advapi32!ScSvcctrlThreadA+0xe
117fffec 00000000 77db570d 000c34a0 00000000 kernel32!BaseThreadStart+0x34

RESOLUTION

Software update information

A supported software update is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This software update may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 2003 service pack that contains this software update.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the software update. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have Microsoft Exchange Server 2003 installed to apply this software update.

Restart requirement

You do not have to restart your computer after you apply this software update.

Software update replacement information

This software update does not replace any other software updates.

File information

The English version of this software update has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version      Size    File name
   ----------------------------------------------------
   21-Jan-2004  04:47  6.5.6980.63  56,320  Dsproxy.dll

MORE INFORMATION

For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For additional information about the naming schema for Exchange Server updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 XADM: New naming schema for Exchange Server software update packages