Wmiprvse.exe crashes in low-memory conditions in Windows Server 2003 (835438)


The information in this article applies to:

  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition

SYMPTOMS

On a heavily loaded Microsoft Windows Server 2003-based computer, the Windows Management Instrumentation (WMI) Provider Host program (Wmiprvse.exe) may crash.

CAUSE

This problem may occur if the computer experiences a low-memory condition. When the computer experiences a low-memory condition, memory corruption may occur in the private heap of the Fastprox.dll file. These random heap corruptions in the Fastprox.dll file may cause the Wmiprvse.exe program to crash.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer to apply the changes after you install this hotfix. However, you do not have to restart your computer immediately after you install this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows Server 2003 32-bit editions
   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   30-Jan-2004  00:10  5.2.3790.125      453,632  Fastprox.dll
Windows Server 2003 64-Bit Enterprise Edition
   Date         Time   Version            Size    File name    Platform
   --------------------------------------------------------------------
   30-Jan-2004  00:10  5.2.3790.125    1,581,056  Fastprox.dll     IA-64
   30-Jan-2004  00:10  5.2.3790.125      453,632  Wfastprox.dll    x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:10/27/2005
Keywords:kbHotfixServer kbQFE kbBug kbfix kbQFE kbWinServ2003preSP1fix KB835438 kbAudITPRO
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