Clicking hyperlink in an Outlook Express e-mail message, causes Internet Explorer to display a 404 Object Not Found error page (835383)

The information in this article applies to:

Microsoft Outlook Express 6.0
Microsoft Outlook Express 5.5 for Windows

SYMPTOMS

When you click a hyperlink in an e-mail message in Microsoft Outlook Express, the wrong page appears in Microsoft Internet Explorer, or the following error page appears:

http:/1.0 404 Object Not Found

CAUSE

This problem occurs because the e-mail message that you receive is a UTF-8 encoded message, and the message contains a URL that includes Unicode characters in the address string. Outlook Express cannot interpret the Unicode characters correctly. Therefore, Outlook Express passes the wrong URL address to Internet Explorer.

WORKAROUND

To work around this problem, use any one of the following methods:

In Internet Explorer, click Tools, click Internet Options, click Advanced, and then click to clear the Always send URL's as UTF-8 (requires restart) check box.
Paste the URL address into the Address box in Internet Explorer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

Modification Type:	Major	Last Reviewed:	2/10/2004
Keywords:	kbWebBrowser kbnofix kbBug KB835383 kbAudEndUser kbAudITPRO