Error "The file name is too long" occurs when you try to save an account in Microsoft Business Solutions CRM 1.2 (835293)


The information in this article applies to:

  • Microsoft Business Solutions CRM Sales for Outlook, when used with:
    • Microsoft CRM 1.2
  • Microsoft CRM 1.2

SYMPTOMS

In Microsoft Business Solutions CRM 1.2, the "File name is too long" error occurs in the following conditions:
  • When you use Microsoft Business Solutions Sales for Outlook (the Outlook client) working offline and the client computer has a NetBIOS computer name that is 15 or more characters in length.
  • When you use the Microsoft CRM Web application and the Microsoft CRM server has a NetBIOS computer name that is 15 or more characters in length.
Also, you cannot create new accounts, contact, or orders using the Outlook client offline.

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2

Modification Type:MinorLast Reviewed:9/8/2006
Keywords:kbHotfixServer kbQFE kbMBSMigrate kberrmsg KB835293 kbAudEndUser kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.