SYMPTOMS
In Microsoft Business Solutions CRM 1.2, the "File name is too long" error occurs in the following conditions:
- When you use Microsoft Business Solutions Sales for Outlook (the Outlook client) working offline and the client computer has a NetBIOS computer name that is 15 or more characters in length.
- When you use the Microsoft CRM Web application and the Microsoft CRM server has a NetBIOS computer name that is 15 or more characters in length.
Also, you cannot create new accounts, contact, or orders using the Outlook client offline.