Error message when you try to install a new printer driver or when you try to upgrade the printer driver on a computer that is running Microsoft Windows 2000: "Unable to install <Printer Name>, Windows 2000, Intel Driver." (835272)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform	Service branch
Basesrv.dll	5.0.2195.6824	42,256	30-Jan-2004	18:44	x86	Not Applicable
Cmd.exe	5.0.2195.6824	236,304	21-Sep-2003	00:45	x86	Not Applicable
Faxui.dll	0.2.0.1	138,000	30-Jan-2004	18:44	x86	Not Applicable
Gdi32.dll	5.0.2195.6882	222,992	30-Jan-2004	18:44	x86	Not Applicable
Kernel32.dll	5.0.2195.6894	711,952	30-Jan-2004	18:44	x86	Not Applicable
Localspl.dll	5.0.2195.6895	252,688	30-Jan-2004	18:44	x86	Not Applicable
Mpr.dll	5.0.2195.6824	54,032	30-Jan-2004	18:44	x86	Not Applicable
Msgina.dll	5.0.2195.6895	334,608	30-Jan-2004	18:44	x86	Not Applicable
Sp3res.dll	5.0.2195.6888	5,854,720	09-Jan-2004	01:41	x86	Not Applicable
Spoolss.dll	5.0.2195.6876	80,144	30-Jan-2004	18:44	x86	Not Applicable
User32.dll	5.0.2195.6891	380,688	30-Jan-2004	18:44	x86	Not Applicable
Userenv.dll	5.0.2195.6891	391,952	30-Jan-2004	18:44	x86	Not Applicable
Win32k.sys	5.0.2195.6892	1,630,256	21-Jan-2004	19:48	x86	Not Applicable
Win32spl.dll	5.0.2195.6824	87,312	30-Jan-2004	18:44	x86	Not Applicable
Winlogon.exe	5.0.2195.6873	182,032	11-Nov-2003	00:29	x86	Not Applicable
Winsrv.dll	5.0.2195.6884	243,984	30-Jan-2004	18:44	x86	Not Applicable
Kernel32.dll	5.0.2195.6894	711,952	30-Jan-2004	18:44	x86	UNIPROC
Win32k.sys	5.0.2195.6892	1,630,256	21-Jan-2004	19:48	x86	UNIPROC
Winsrv.dll	5.0.2195.6884	243,984	30-Jan-2004	18:44	x86	UNIPROC