INTRODUCTION
This article describes the Microsoft Office Outlook 2003 issues that are fixed in the Outlook 2003 hotfix package that is dated March 2, 2004.
back to the topIssues that are fixed by the hotfix package
The following issue is fixed in this hotfix package:
870564 You receive the "Microsoft Office Outlook had problems encrypting this message" error message when you address an e-mail message to a LDAP recipient in Outlook 2003
The following issues are also fixed in this hotfix package, but they were not previously documented in a Microsoft Knowledge Base article:
- If you view an e-mail message that contains an attachment that is stored in a personal folders (.pst) file in the Reading pane in Outlook 2003, the attachment from the first e-mail message is lost when you switch to read another e-mail message.
- If you add a custom .pst file in Outlook 2003 or start Outlook 2003 after have added a custom .pst file, the .pst file is automatically crawled.
- If the insertion point is located in a custom combo box control on a command bar in Outlook 2003, some buttons on the Input Method Editor (IME) toolbar may not be available.
- If you click a link in a received e-mail message to open a
file, and then click to select the Always ask before opening this type of file check
box in the Opening Mail Attachment dialog box to prevent from being prompted when you perform this kind of action, you are again prompted with the Opening Mail Attachment dialog box when you click a link in a received e-mail message to open a file.
- If you use the Find feature in Outlook 2003 to find an e-mail message in a public folder, and then you try to open the found e-mail message, the body of the e-mail message is blank.
This issue may occur if you have the CryptoEx encryption software (plug-in) installed.
For more information about CryptoEx encryption software, visit the following CryptoEx Web site: - When you open an occurrence of a recurring appointment that contains an ActiveX calendar control, you may receive the following error message:
To help prevent malicious code from running, one or more objects in this form were not loaded. For more information, contact your administrator.
- When a delegate creates a new meeting request on behalf of another user by selecting the users e-mail name from the AutoComplete list, and if that user has accepted or declined an earlier updated meeting request, the user's status for the updated meeting request is associated with the new meeting request that was created by the delegate.
- When you try to open an e-mail message that you found by using the Find feature in Outlook 2003, you may receive the following error message:
Can't Open the item. Could not open the item. Try again.
This issue occurs when all the following conditions are true:- Your incoming e-mail messages are delivered to your default .pst file in Outlook 2003.
- You copy messages from your default .pst file to your non-default .pst file.
- You perform the Find feature from your non-default .pst file.
- If you open an item that you found by using the Find feature in Outlook 2003, the item does not open using your custom form. If you open the item directly without using the Find feature, the item opens using your custom form.
back to the topMORE INFORMATION
Service pack information
This problem was first corrected in Office 2003 Service Pack 1.
To resolve this problem, obtain the latest service pack for Microsoft Office 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, We Recommend that you wait for the next Microsoft Office 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
back to the topPrerequisites
There are no prerequisites for this hotfix.
back to the topRestart information
You do not have to restart your computer after you apply this hotfix.
back to the topHotfix replacement information
This hotfix is not replaced by any later hotfix.
back to the topRegistry information
You must create or modify a registry key to use one of the hotfixes that this package contains.
For additional information about the registry key, click the following article number to view the article in the Microsoft Knowledge Base:
870564
You receive the "Microsoft Office Outlook had problems encrypting this message" error message when you address an e-mail message to a LDAP recipient in Outlook 2003
Hotfix file information
This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Download information:
Date Time Version Size File name
-----------------------------------------------------------------------
02-Mar-2004 05:59 11.0.6202.0 5,197,544 Office2003-kb835210-glb.exe
Microsoft Windows Installer MSP file information:
Date Time Size File name
----------------------------------------------------------------------------------
02-Mar-2004 05:41 5,728,256 Outlook-fullfile-glb.msp (full-file/administrative)
02-Mar-2004 04:34 3,423,744 Outlook-binary-glb.msp (optimized)
After you install the hotfix, the global version of this fix has the file attributes (or later) that are listed in the following table:
Date Time Version Size File name
-------------------------------------------------------
09-Dec-2003 20:48 11.0.5918.0 247,296 Exchcsp.dll
20-Feb-2004 17:12 11.0.6202.0 345,288 Exsec32.dll
20-Feb-2004 17:12 11.0.6202.0 7,523,528 Outllib.dll
back to the topAdditional notes
- For more information about how to install this hotfix, see the Readme.txt file that the package contains.
- For more information about the differences between the two MSP files, visit the following Microsoft Web site:
back to the topREFERENCES
For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684
Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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