You receive an "0x0000001E (KMODE_EXCEPTION_NOT_HANDLED)" error message on a Windows 2000 Server that is running Terminal Services (834745)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Advanced Server

SYMPTOMS

Your Microsoft Windows 2000 Server that is running Terminal Services may stop unexpectedly, and you receive an error message that is similar to the following on a blue screen:
0x0000001E (KMODE_EXCEPTION_NOT_HANDLED)

CAUSE

This problem occurs if a function in the Win32.sys process tries to set the last error value in the thread environment block (TEB), but does not detach from the attached process first.

A thread environment block records thread specific data that includes the last error code on the thread.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   15-Jan-2004  19:23  5.0.2195.6824      42,256  Basesrv.dll      
   21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe          
   15-Jan-2004  19:23  5.0.2195.6882     222,992  Gdi32.dll        
   15-Jan-2004  19:23  5.0.2195.6886     711,440  Kernel32.dll     
   15-Jan-2004  19:23  5.0.2195.6824      54,032  Mpr.dll          
   15-Jan-2004  19:23  5.0.2195.6883     334,096  Msgina.dll       
   15-Jan-2004  19:23  5.0.2195.6882      90,232  Rdpwd.sys
   09-Jan-2004  01:41  5.0.2195.6888   5,854,720  Sp3res.dll       
   15-Jan-2004  19:23  5.0.2195.6882     380,176  User32.dll       
   15-Jan-2004  19:23  5.0.2195.6890     391,952  Userenv.dll      
   15-Jan-2004  19:04  5.0.2195.6890   1,630,224  Win32k.sys
   11-Nov-2003  00:29  5.0.2195.6873     182,032  Winlogon.exe     
   15-Jan-2004  19:23  5.0.2195.6884     243,984  Winsrv.dll       
   15-Jan-2004  19:23  5.0.2195.6886     711,440  Kernel32.dll     
   15-Jan-2004  19:04  5.0.2195.6890   1,630,224  Win32k.sys
   15-Jan-2004  19:23  5.0.2195.6884     243,984  Winsrv.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages


For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:10/28/2005
Keywords:kbHotfixServer kbQFE kberrmsg kbBug kbfix kbQFE kbWin2000preSP5fix KB834745 kbAudITPRO
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