Attachments to e-mail may not be sent in Microsoft CRM Sales for Outlook (834640)


The information in this article applies to:

  • Microsoft Business Solutions CRM Sales for Outlook, when used with:
    • Microsoft CRM 1.2
    • Microsoft Business Solutions CRM 1.0
  • Microsoft Business Solutions CRM 1.0
  • Microsoft CRM 1.2
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

An e-mail message that is generated in Microsoft Business Solutions CRM 1.2 Sales for Outlook and that has an attachment that is larger than 1 megabyte (MB) may not be sent correctly. Sometimes the message and the attachment are sent as expected, and at other times the message is sent without the attachment. If the attachment is not sent, you receive the following error message:
Error sending e-mail
When you try to send e-mail messages that have attachments that are larger than 4 MB, you may receive the following error message:
Server Error in '/' Application
Microsoft CRM 1.0 Sales for Outlook is hard coded to not allow attachments greater than 5,242,880 bytes.

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2

Modification Type:MinorLast Reviewed:9/8/2006
Keywords:kbHotfixServer kbQFE kbMBSemail kbprb kbMBSMigrate KB834640
©2004 Microsoft Corporation. All rights reserved.