A swappable bay device is not available to Windows XP (834563)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition

SYMPTOMS

When you use a notebook computer that runs Microsoft Windows XP, if Windows XP is in hibernation when you remove a swappable bay device from the computer, the device may not be available to Windows XP even if you reinsert the device. For example, this problem may occur if you remove a battery or a CD-ROM drive swappable bay from an notebook computer.

CAUSE

This problem may occur if an Advanced Configuration and Power Interface (ACPI) enumerated device is removed from the computer without using the Safely Remove Hardware tool. Such a removal is known as "surprise removal" because the operating system is not notified before of the removal.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size     File name	 Platform
   ---------------------------------------------------------------
   21-Feb-2004  02:25  5.1.2600.1348  632,448  Acpi.sys	  IA-64
   21-Feb-2004  02:24  5.1.2600.1348  179,328  Acpi.sys	  x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:10/28/2005
Keywords:kbHotfixServer kbQFE kbQFE kbWinXPsp2fix kbWinXPpreSP2fix kbfix kbbug KB834563 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.