1200-dpi PostScript print jobs do not print correctly in Windows XP (834463)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition

SYMPTOMS

When you try to print a graphic file to a PostScript printer on a Microsoft Windows XP-based computer, some aspects of the print job may not print correctly. For example, the following items may be printed too large, or they may be printed on the wrong part of the page:
  • Transparent text
  • Graphics
  • Bullets
  • Rotated text

CAUSE

This issue may occur if all the following conditions are true:
  • You configure the print job to print at 1200 dots per inch (dpi).
  • You print to a PostScript printer.
  • You print from a program that uses Windows GDI+ technology.

    Note GDI+ is the part of the Windows XP or the Windows Server 2003 operating system that provides two-dimensional vector graphics, imaging, and typography. GDI+ improves on Windows Graphics Device Interface (GDI) by adding new features and by optimizing existing features.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hoffix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP 32-bit versions

    Date         Time   Version            Size    File name
   ----------------------------------------------------------
   10-Feb-2004  00:05  5.1.2600.1336     676,864  Sxs.dll          
   02-Feb-2004  13:58  5.1.3102.1337   1,638,400  Gdiplus.dll      
   04-Feb-2004  03:09                        397  Gdiplus.man
   10-Feb-2004  00:06                        605  Gdiplus.man

Windows XP 64-Bit Edition

   Date         Time   Version            Size    File name
   ---------------------------------------------------------------------
   09-Feb-2004  14:59  5.1.2600.1336   2,018,816  Sxs.dll          IA-64
   09-Feb-2004  15:05  5.1.2600.1336     676,864  Wsxs.dll         x86
   09-Feb-2004  14:59  5.1.3102.1337   5,197,824  Gdiplus.dll      IA-64
   09-Feb-2004  14:59                        398  Gdiplus.man
   09-Feb-2004  14:59                        607  Gdiplus.man

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:10/28/2005
Keywords:kbHotfixServer kbQFE kbWinXPsp2fix kbQFE kbWinXPpreSP2fix kbfix kbbug KB834463 kbAudEndUser kbAudOEM
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