SYMPTOMS
When you use the
rundll32 printui.dll,PrintUIEntry /c command to install printers to a remote computer, you may receive the following error message:
The printer driver you selected is either not compatible with your current version of Windows, or it may not be available. Select a compatible driver from the list, or contact your administrator for help.
This problem occurs even if the correct printer drivers are available on the remote computer.
CAUSE
This problem occurs after you install the Microsoft Terminal Server hotfix that is described in Microsoft Knowledge Base article 324446 to your Microsoft Windows 2000-based server. This hotfix requires that you install a printer driver on both the local computer and the remote computer.
For additional information about this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
324446
Terminal Server and connected Terminal Services clients pause when a Terminal Services client logs on or logs off
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
14-Jan-2004 22:44 5.0.2195.6824 66,320 Ntprint.dll
14-Jan-2004 22:44 5.0.2195.6868 381,712 Printui.dll
09-Jan-2004 01:41 5.0.2195.6888 5,854,720 Sp3res.dll