Track changes do not appear when you open a document that contains revisions in Word 2002 (834002)


The information in this article applies to:

  • Microsoft Word 2002
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you open a document that contains revisions in Microsoft Word 2002, track changes may not appear in any Display for Review (on the Reviewing toolbar) view.

CAUSE

This problem occurs if you hide the revisions and then save the document. To hide revisions, click Show on the Reviewing toolbar, and then click to clear each of the following check boxes:
  • Comments
  • Insertions and Deletions
  • Formatting
Note If the Reviewing toolbar does not appear, point to Toolbars on the View menu, and then click Reviewing.

RESOLUTION

How to obtain the hotfix

This issue is fixed in the Word 2002 post-Service Pack 3 Hotfix Package May 5, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

830807 Word 2002 post-Service Pack 3 hotfix package: May 5, 2004

After you install this hotfix, follow the steps that are listed in the "More Information" section of this article to set the ShowMarkupOpenSave registry key and to activate the hotfix.

MORE INFORMATION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To activate this hotfix, follow these steps:
  1. Quit Word 2002.
  2. Click Start, and then click Run.
  3. In the Open box, type regedit, and then click OK.
  4. Locate, and then click to select the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word\Options

  5. After you select the key that is specified in step 4, point to New on the Edit menu, and then click DWORD Value.
  6. Type ShowMarkupOpenSave, and then press ENTER.
  7. Right-click ShowMarkupOpenSave, and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. On the File menu, click Exit to quit Registry Editor.
Modification Type:MinorLast Reviewed:10/25/2005
Keywords:kbHotfixServer kbQFE kbOffice2000preSP4fix kbfix kbbug kbQFE KB834002 kbAudITPRO kbAudEndUser
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