Tsadmin.exe quits unexpectedly when you click the server name or the Processes tab in Terminal Services Manager (833890)


The information in this article applies to:

  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition

SYMPTOMS

In Microsoft Windows Server 2003 Terminal Server, the Tsadmin.exe program quits unexpectedly when you click the server name in the left pane of Terminal Services Manager or when you click the Processes tab in the right pane of Terminal Services Manager.

Note The left pane of Terminal Services Manager provides a tree view.

CAUSE

This issue may occur when a process runs under a local account name that is 20 characters or more in length.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Windows Server 2003.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003 32-bit versions
   Date         Time   Version            Size    File name
   ----------------------------------------------------------
   08-Jan-2004  20:31  5.2.3790.116      267,264  Tsadmin.exe      
   08-Jan-2004  20:31  5.2.3790.116       27,648  Utildll.dll
Windows Server 2003 64-Bit Edition
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   08-Jan-2004  08:57  5.2.3790.116      695,296  Tsadmin.exe      IA-64
   08-Jan-2004  11:31  5.2.3790.116       64,512  Utildll.dll      IA-64
   08-Jan-2004  11:31  5.2.3790.116       27,648  Wutildll.dll     x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:10/27/2005
Keywords:kbHotfixServer kbQFE kbBug kbfix kbQFE kbWinServ2003preSP1fix KB833890 kbAudITPRO
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