The Microsoft Exchange Information Store service unexpectedly stops responding (833841)


The information in this article applies to:

  • Microsoft Exchange 2000 Server

SYMPTOMS

The Microsoft Exchange Information Store service (Store.exe) unexpectedly stops responding.

RESOLUTION

To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup

Component: WEB CLIENT\OTHER

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version     Size      File name
----------------------------------------------------------------
13-Jan-2004  12:40  6.0.6557.0  3,919,872 Cdoex.dll
15-Dec-2003  17:01                 12,720 Ctrl_calendarview20.htc
15-Dec-2003  17:01                 91,631 Ctrl_calendarview20.js
13-Jan-2004  12:34  6.0.6557.0    856,064 Davex.dll
13-Jan-2004  12:34  6.0.6557.0     53,248 Davexpc.dll
13-Jan-2004  12:30  6.0.6557.0    131,072 Drviis.dll
13-Jan-2004  12:31  6.0.6557.0    577,536 Dsaccess.dll
12-Jan-2004  19:55  6.0.6557.0    184,320 Dscmsg.dll
12-Jan-2004  19:55  6.0.6557.0    962,560 Emsmdb32.dll
13-Jan-2004  12:34  6.0.6557.0  2,179,072 Ese.dll
13-Jan-2004  12:34  6.0.6557.0     40,960 Eseperf.dll
15-Dec-2003  17:06                  6,991 Eseperf.hxx
13-Jan-2004  12:34                391,634 Eseperf.ini
13-Jan-2004  12:40  6.0.6557.0  3,575,808 Excdo.dll
13-Jan-2004  12:30  6.0.6557.0     90,112 Eximap4.dll
13-Jan-2004  12:31  6.0.6557.0    262,144 Exmime.dll
12-Jan-2004  19:34  6.0.6557.0    176,128 Exnntp.dll
13-Jan-2004  12:34  6.0.6557.0    143,360 Exodbesh.dll
13-Jan-2004  12:34  6.0.6557.0     57,344 Exodbpc.dll
13-Jan-2004  12:34  6.0.6557.0    200,704 Exodbprx.dll
13-Jan-2004  12:34  6.0.6557.0  2,179,072 Exoledb.dll
13-Jan-2004  12:29  6.0.6557.0     81,920 Exosal.dll
13-Jan-2004  12:30  6.0.6557.0     32,768 Expop3.dll
13-Jan-2004  12:31  6.0.6557.0     32,768 Exproto.dll
13-Jan-2004  12:34  6.0.6557.0    307,200 Exprox.dll
12-Jan-2004  19:58  6.0.6557.0    143,360 Exschema.exe
13-Jan-2004  12:33  6.0.6557.0    331,776 Exsmtp.dll
12-Jan-2004  20:00  6.0.6557.0    675,840 Exwform.dll
12-Jan-2004  19:35  6.0.6557.0    180,224 Exwin32.dll
12-Jan-2004  19:58  6.0.6557.0     40,960 Febecfg.dll
13-Jan-2004  12:30  6.0.6557.0     32,768 Iisif.dll
13-Jan-2004  12:31  6.0.6557.0    135,168 Iisproto.dll
13-Jan-2004  12:31  6.0.6557.0     61,440 Imap4be.dll
12-Jan-2004  20:01  6.0.6557.0    319,488 Imap4evt.dll
12-Jan-2004  19:59  6.0.6557.0    126,976 Imap4fe.dll
13-Jan-2004  12:30  6.0.6557.0    126,976 Imap4svc.dll
13-Jan-2004  12:31  6.0.6557.0     40,960 Jcb.dll
12-Jan-2004  19:35  6.0.6557.0     49,152 Mdbevent.dll
12-Jan-2004  19:52  6.0.6557.0  2,289,664 Mdbmsg.dll
12-Jan-2004  19:36  6.0.6557.0     32,768 Mdbrole.dll
12-Jan-2004  19:55  6.0.6557.0    909,312 Mdbsz.dll
13-Jan-2004  12:31  6.0.6557.0     24,576 Mdbtask.dll
12-Jan-2004  19:34  6.0.6557.0    151,552 Nntpex.dll
13-Jan-2004  12:29  6.0.6557.0     94,208 Peexch50.dll
13-Jan-2004  12:29  6.0.6557.0    413,696 Phatcat.dll
13-Jan-2004  12:30  6.0.6557.0     36,864 Pop3be.dll
12-Jan-2004  20:01  6.0.6557.0    303,104 Pop3evt.dll
12-Jan-2004  20:00  6.0.6557.0     24,576 Pop3fe.dll
13-Jan-2004  12:29  6.0.6557.0     73,728 Pop3svc.dll
12-Jan-2004  20:01  6.0.6557.0    163,840 Protomsg.dll
13-Jan-2004  12:31  6.0.6557.0    532,480 Reapi.dll
13-Jan-2004  12:33  6.0.6557.0    311,296 Resvc.dll
13-Jan-2004  12:30  6.0.6557.0  4,669,440 Store.exe
12-Jan-2004  20:00  6.0.6557.0  3,735,552 Wmtemplates.dll

Note Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Stack output

When this problem occurs, the Microsoft Customer Connection and Satisfaction Tools or the Windows Error Reporting service may log a call stack that is similar to the following:

ChildEBP RetAddr
4175de14 61a1c74b EXOLEDB!ScCommonRedirect+0x1a5
4175dea8 61a032c5 EXOLEDB!ScRemoveFromCalendar+0x42e
4175deec 6196b343 EXOLEDB!ScProcessWebMailMessageGet+0x31f
4175df50 61963484 EXOLEDB!CGetRequest::ScDoWebMailMessageGet+0x11a
4175df54 61963aea EXOLEDB!CGetRequest::ScDoWebMailGet+0x66
4175df78 619637ad EXOLEDB!CGetRequest::ScExecute+0x22a
4175effc 6195dfb8 EXOLEDB!ScCmdGet+0x23
4175f01c 6195dbc0 EXOLEDB!ScDispatchRequest+0x20b
4175fed0 6195da9a EXOLEDB!CDavServer::ProcessItem+0x94
4175fee8 62f22036 EXOLEDB!CDavServer::HrEpoxyReqHandler+0x74
4175ff14 62f21de2 EPOXY!CEpoxyQ::DispatchRequest+0xbd
4175ff5c 62f2225f EPOXY!CEpoxyQ::IOCPNotification+0x125
4175ff6c 61bd1247 EPOXY!CEpoxyQ::Invoke+0x13
4175ffb4 77e66523 MDBTASK!MdbTaskPoolThread+0x22
4175ffec 00000000 KERNEL32!BaseThreadStart+0x52

Modification Type:MinorLast Reviewed:10/3/2005
Keywords:kbHotfixServer kbQFE kbQFE kbfix kbExchange2000preSP4fix kbbug KB833841
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