Search results are not returned if SSL is enabled in a SharePoint Portal Server portal (833795)


The information in this article applies to:

  • Microsoft Content Management Server 2002 SP1
  • Microsoft Content Management Server 2002 SP1a

SYMPTOMS

When you enable Secure Sockets Layer (SSL) access on the default Web site that hosts Microsoft SharePoint Portal Server and Microsoft Content Management Server (MCMS) sites, an MCMS start address that points to http://SPSPortal/Channels is added. If the PortalUrl property of the search result controls on the MCMS page is set to the SSL address of the portal (that is, if the PortalUrl property is set to https://SPSPortal), no results are returned in that MCMS search page.

CAUSE

This problem occurs because the URLs of all the search results start with "https://SPSPortal" instead of "http://SPSPortal" when the search result control receives the results from the query.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next MCMS 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. MCMS 2002 Service Pack 1
   Date         Time   Version            Size    File name
   -----------------------------------------------------------------
   22-Nov-2003  00:28  5.0.2519.0      1,232,384  Aeserverobject.dll
MCMS 2002 Service Pack 1a
   Date         Time   Version            Size    File name
   -----------------------------------------------------------------
   17-Dec-2003  01:29  5.0.4500.0      1,192,448  Aeserverobject.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

You can configure SharePoint Portal Server with the Alternate Access feature so that SharePoint Portal Server can be accessed with HTTP or HTTPS protocols on the same virtual root. In a scenario like this, you can access the same portal site over different protocols. For example, you can access the same portal site over "http://SPSPortal" or "https://SPSPortal." You can use the Alternate Access feature to configure up to four different URLs that you can use to access the portal. With this feature, the portal can correctly build the URLs of the portal for each access URL. The search service uses this feature to calculate the correct URL address for each portal result, depending on the URL that was used to access the portal. This means that if you access "http://SPSPortal," all the portal results start with "http://SPSPortal." Alternatively, if you access the portal that uses "https://SPSPortal," the URLs of all the portal results start with "https://SPSPortal." To locate the Alternate Access feature in SharePoint Portal Server, click SHAREPOINT CENTRAL ADMINISTRATION, and then click Configure alternate portal site URLs for intranet, extranet, and custom access.
Modification Type:MinorLast Reviewed:10/26/2005
Keywords:kbHotfixServer kbQFE kbHotfixServer kbQFE kbbug kbfix kbContentMgtServ2002SP2Fix kbContentMgtServ2002preSP2Fix KB833795 kbAudDeveloper
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