You receive an "'Edit Document' requires a Windows SharePoint Services-compatible application" error message when you try to edit an Office document in a document library (833714)

RESOLUTION

To resolve this issue, use one of the following methods, as appropriate to your situation.

Method 1: Install Office XP or later

Install Office XP or later on your computer. When you install Office, make sure that you also install the SharePoint support component that is included in Office Tools. In Office XP, this component is named Microsoft SharePoint Support. In Office 2003, this component is named Windows SharePoint Services Support.

For more information about how to install the SharePoint support component that is included in Office Tools, see the "Method 2: Install SharePoint support" section later in this article.

Method 2: Install SharePoint support

To install SharePoint support, do one of the following, as appropriate to the version of Office that is installed on your computer.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
If Office XP is installed on your computer, follow these steps:

1. Click Start, and then click Control Panel.
2. Click Add or Remove Programs.
3. In the list of currently installed programs, click Microsoft Office XP, and then click Change.
4. Click Add or Remove Features - Change which features are installed or remove specific features, and then click Next.
5. In the Features to install box, expand Office Tools, click the down arrow next to Microsoft SharePoint Support, and then click Run from My Computer.
6. Click Update.

If Office 2003 is installed on your computer, follow these steps:

1. Click Start, and then click Control Panel.
2. Click Add or Remove Programs.
3. In the list of currently installed programs, click Microsoft Office 2003, and then click Change.
4. Click Add or Remove Features, and then click Next.
5. Click to select the Choose advanced customization of application check box, and then click Next.
6. In the Choose update options for applications and tools box, expand Office Tools, click the down arrow next to Windows SharePoint Services Support, and then click Run from My Computer.
7. Click Update.

Method 3: Register the Owssupp.dll file

To register the Owssupp.dll file, follow these steps:

1. Click Start, and then click Run.
2. In the Open box, type cmd, and then click OK.
3. At the command prompt, switch to the folder that contains the Owssupp.dll file.
   
   By default, the Owssupp.dll file is located in one the following folders, as appropriate to your version of Office:
   • If Office XP is installed on your computer:

     Drive:\Program Files\Microsoft Office\Office10

   • If Office 2003 is installed on your computer:

     Drive:\Program Files\Microsoft Office\Office11

4. Type the following line, and then press ENTER:

   regsvr32 -u owssupp.dll

5. Click OK when you receive the message that states that the operation was successful.
6. Type the following line, and then press ENTER:

   regsvr32 owssupp.dll

7. Click OK when you receive the message that states that the operation was successful.
8. Type exit to quit Command Prompt.