Virtual PC 2004 stops responding when it starts a virtual machine (833506)


The information in this article applies to:

  • Microsoft Virtual PC 2004

SYMPTOMS

When you try to start a Microsoft Virtual PC 2004 virtual machine that is running on a Microsoft Windows XP-based host operating system, Virtual PC may stop responding (hang). Virtual PC may also stop responding when you try to create a new virtual machine or a new hard-disk image.

CAUSE

This problem occurs when you run Virtual PC 2004 on a physical computer that has a Uniprocessor AMD Athlon or Intel P4 processor installed.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Virtual PC service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------
   18-Dec-2003  18:20  1.0.1.582         147,192  Vmm.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:9/29/2005
Keywords:kbQFE kbfix kbbug KB833506 kbAudEndUser
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