Cannot add an additional mailbox to a MAPI profile in Exchange 2000 Server (833399)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
  • Microsoft Exchange 2000 Enterprise Server
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2000
  • Microsoft Outlook 2002
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you try to add an additional Exchange mailbox to an existing MAPI profile, you receive the following error message:
The name could not be resolved. The action could not be completed.
For example, this issue occurs after you follow these steps to add an additional mailbox to a MAPI profile:
  1. In Control Panel, double-click Mail, and then click Show Profiles.
  2. Click the profile that you want to modify, click Properties, click E-mail Accounts, and then click Next.
  3. In the Name list, click Microsoft Exchange Server, click Change, and then click More Settings.
  4. Click the Advanced tab, and then click Add.

CAUSE

This issue may occur if another object that has the same LegacyExchangedn attribute exists in the Active Directory directory service LostAndFoundConfig container. In this scenario, the 101e6613 registry key is absent from the following registry subkey on the computer where you cannot add an additional Exchange mailbox to the profile:

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\<username>\13dbb0c8aa05101a9bb000aa002fc45a

RESOLUTION

If an object that has the same name as the Exchange computer appears in the LostAndFoundConfig container, remove it. To do this, follow these steps:

Warning If you use the ADSI Edit snap-in, the LDP utility, or any other LDAP version 3 client, and you incorrectly modify the attributes of Active Directory objects, you can cause serious problems. These problems may require you to reinstall Microsoft Windows 2000 Server, Microsoft Windows Server 2003, Microsoft Exchange 2000 Server, Microsoft Exchange Server 2003, or both Windows and Exchange. Microsoft cannot guarantee that problems that occur if you incorrectly modify Active Directory object attributes can be solved. Modify these attributes at your own risk.
  1. Start the ADSI Edit snap-in. To do this, click Start, click Run, type adsiedit.msc in the Open box, and then click OK.

    Note ADSI Edit is included with the Microsoft Windows 2000 Support Tools. For additional information about how to install the Windows 2000 Support Tools, click the following article number to view the article in the Microsoft Knowledge Base:

    301423 How to install the Windows 2000 Support Tools to a Windows 2000 Server-based computer

  2. Connect to a domain controller if you are not already connected to a domain controller.
  3. Expand Configuration Container [servername.example.com], expand CN=Configuration,DC=example,DC=com, and then click CN=LostAndFoundConfig.
  4. View the contents of the right pane. If an object that has the same name as the Exchange computer appears in the right pane, right-click that object, and then click Delete. Click Yes to confirm the removal of the object.
  5. Quit ADSI Edit.
  6. On the Exchange computer, restart all the Exchange-related services.

WORKAROUND

To work around this issue, copy the missing 101e6613 registry entry from a correctly functioning profile.

Note This workaround resolves the issue for the current user. However, you must perform this workaround every time that you create a new user.

To copy this registry value, follow these steps:

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. On the computer where you cannot add an additional Exchange mailbox to the profile, start Registry Editor. To do this, click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and then click the following registry subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\<username>\13dbb0c8aa05101a9bb000aa002fc45a

    Note Replace <username> with the name of the user where you cannot successfully add a mailbox to the MAPI profile.
  3. If the 101e6613 registry entry does not appear in the right pane, create it. To do this, follow these steps:
    1. On the Edit menu, point to New, and then click Binary Value.
    2. In the New Value #1 box, type 101e6613, and then press ENTER.
  4. Copy the contents from the 101e6613 registry entry of a user where you can successfully add an additional mailbox to the user's MAPI profile to the new registry value that you created in step 3. To do this, follow these steps:
    1. Locate and then click the following registry subkey, where <username2> is the name of a user where you can successfully add a mailbox to the MAPI profile:

      HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\<username2>\13dbb0c8aa05101a9bb000aa002fc45a

    2. In the right pane, right-click 101e6613, and then click Modify.
    3. In the Value data box, select all the text, press CTRL+C to copy the text to the clipboard, and then click Cancel.
    4. Locate and then click the following registry subkey, where <username> is the name of a user where you cannot successfully add a mailbox to the MAPI profile:

      HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\<username>\13dbb0c8aa05101a9bb000aa002fc45a

    5. In the right pane, right-click 101e6613, and then click Modify.
    6. Press CTRL+V to paste the clipboard contents to the Value data box, and then click OK.
  5. Quit Registry Editor.
Modification Type:MajorLast Reviewed:2/3/2004
Keywords:kberrmsg kbprb KB833399 kbAudITPRO
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