Your computer unexpectedly restarts when you start Streets and Trips 2002 (833316)


The information in this article applies to:

  • Microsoft Streets & Trips 2002
  • the operating system: Microsoft Windows 2000, Professional

SYMPTOMS

When you start Microsoft Streets & Trips 2002, your computer may unexpectedly restart.

CAUSE

This issue may occur if there is a conflict with the current video driver.

RESOLUTION

To resolve this issue, contact your video card manufacturer for the latest video driver.

For information about how to contact your video card manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

WORKAROUND

To work around this issue with your current video driver, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Display.
  3. On the Settings tab, click Advanced.
  4. On the Troubleshooting tab, move the Hardware accelerator tab to None.
  5. Click OK, and then click OK.

MORE INFORMATION

To identify the name and the manufacturer of your video hardware, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open box, type dxdiag, and then click OK.
  3. Click the Display tab.
  4. Under Device, look for Name and Manufacturer.
  5. Click Exit.
Modification Type:MajorLast Reviewed:2/4/2004
Keywords:kbprb KB833316 kbAudEndUser
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