SYMPTOMS
When you try to use Microsoft Outlook Express to open a message that was encrypted with Microsoft BizTalk Server, you may receive one of the following messages from Outlook Express:
Message could not be displayed Outlook Express encountered an unexpected problem while displaying this message. Check your computer for low memory or low disk space and try again.
Error Decrypting Message
You cannot read the message.
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This might be because:
You may have lost or deleted the Digital ID that the message is encrypted to.
You may have installed the Digital ID that the message is encrypted to on another computer.
The sender may have meant the message for somebody else.
You do not have the necessary security package installed on this computer.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
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04-Dec-2003 07:51 3.0.2512.0 561,424 Sharedcomp.dll
Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.