Setup or repair quits unexpectedly with no error message when you try to setup or to repair Office 2003 (833267)


The information in this article applies to:

  • Microsoft Office XP, All Editions
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Student and Teachers Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003
  • Microsoft Office Excel 2003
  • Microsoft Office FrontPage 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Word 2003

SYMPTOMS

When you try to set up or to repair a Microsoft Office 2003 or Microsoft Office XP installation, the installation setup or repair may quit unexpectedly with no error message.

If you check the setup log file, you may see an entry that is similar to one of the following:

Exception code: C0000006 IN_PAGE_ERROR
Module: C:\WINDOWS\System32\msi.dll
Function: 0x7642452f
Exception code: C0000006 IN_PAGE_ERROR
Module: C:\WINDOWS\system32\IMAGEHLP.dll
Function: 0x76c94afa

Note The module and function may be different.

This problem occurs most often at the point where you are prompted to enter the Product Identification key, although it can occur at other points during the setup process.

CAUSE

This problem may occur when your operating system file system is damaged, or you have a problem with your hard disk drive.

RESOLUTION

To try to resolve this problem, perform disk maintenance on your hard disk drive.

For additional information about how to do this in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

305781 How to analyze and defragment a disk in Windows XP

For additional information about how to do this in Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:

300978 How to analyze and defragment a disk volume in Windows 2000

218461 Description of enhanced Chkdsk, Autochk, and Chkntfs tools in Windows 2000

For additional information about how to do this in Windows Millennium Edition (Me) or Windows 98, click the following article numbers to view the articles in the Microsoft Knowledge Base:

186171 Description of the Disk Defragmenter tool in Windows 98/Me

186365 Description of ScanDisk for Windows (Scandskw.exe) in Windows 98/Me

Note You cannot install Microsoft Office 2003 in Microsoft Windows Millennium Edition (Me) or Microsoft Windows 98.

MORE INFORMATION

For additional information about how to use a setup log file, click the following article numbers to view the articles in the Microsoft Knowledge Base:

826511 How to use an Office 2003 setup log file to troubleshoot setup problems

296603 How to use an Office XP setup log file to troubleshoot setup problems in Office XP

Modification Type:MinorLast Reviewed:4/11/2006
Keywords:kbinfo kbsetup kbRepair kbprb KB833267 kbAudEndUser kbAudITPRO
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