WD2000: WordMail: Gridlines Are Missing When the Page Scrolls While You Type Japanese Katakana Text (833158)


The information in this article applies to:

  • Microsoft Word 2000
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

If you type Japanese Katakana characters in a Microsoft Word 2000 document, gridlines may not appear when the page scrolls while you type.

CAUSE

This problem may occur if all the following conditions are true:
  • You choose to display the gridlines in Word 2000.
  • You set the Japanese Input Method Editor (IME) for Japanese Katakana.
  • You type Japanese text until the page scrolls automatically.

RESOLUTION

How to Obtain the Hotfix

This issue is fixed in the Word 2000 Hotfix Package dated November 17, 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

831958 Word 2000 Post-Service Pack 3 Hotfix Package: November 17, 2003

After you install this hotfix, follow the steps that are listed in the "More Information" section of this article to set the EnsureDrawGridLines registry key and to activate the hotfix.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To activate this hotfix, follow these steps:
  1. Quit Word.
  2. Click Start, and then click Run.
  3. In the Open box, type regedit, and then click OK.
  4. Locate, and then click to select the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word\Options

  5. After you select the key that is specified in step 4, point to New on the Edit menu, and then click DWORD.
  6. Type EnsureDrawGridLines, and then press ENTER.
  7. Right-click EnsureDrawGridLines, and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. On the File menu, click Exit to quit Registry Editor.

REFERENCES

For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

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Modification Type:MajorLast Reviewed:12/5/2003
Keywords:kbQFE kbBug kbfix KB833158 kbAudEndUser
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