SYMPTOMS
After Terminal Services has run for three or four days on your Microsoft Windows Server 2003-based computer, the following symptoms may occur:
- Terminal Services stops responding (hangs).
- You cannot log off any open Terminal Services sessions.
- You cannot log on at the console of the Terminal Services computer.
- You cannot log on to a Terminal Services session from another computer. When you try to log on to a Terminal Services session from another computer, the Winlogon process starts, the
session stops responding, and the session screen becomes blank.
- Your computer becomes sluggish, and eventually stops responding (hangs).
You must restart Windows Server 2003 to recover from this problem.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform
------------------------------------------------------------------
25-Nov-2003 22:28 5.2.3790.105 394,752 Mrxsmb.sys x86
25-Nov-2003 22:28 5.2.3790.105 157,696 Rdbss.sys x86
Date Time Version Size File name Platform
--------------------------------------------------------------------
25-Nov-2003 22:32 5.2.3790.105 1,121,792 Mrxsmb.sys IA-64
25-Nov-2003 22:32 5.2.3790.105 463,872 Rdbss.sys