"Word cannot save this file" error message when you try to save your changes in a Word 2002 document to DocsOpen (832874)

Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

If you open a document in Microsoft Word 2002 that was saved to DocsOpen (a document management program), you may receive the following error message when you try to save your changes to the document:

Word cannot save this file because it is already open elsewhere.

For more information about a similar problem that causes this error message, click the following article number to view the article in the Microsoft Knowledge Base:

832287 Error message: Word cannot save this file because it is already open elsewhere

RESOLUTION

How to obtain the hotfix

This issue is fixed in the Word 2002 post-Service Pack 3 Hotfix Package May 5, 2004. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

830807 Word 2002 post-Service Pack 3 hotfix package: May 5, 2004

After you install this hotfix, follow the steps that are listed in the "More Information" section of this article to set the RetainUNCNameForODMA registry key and to activate the hotfix.

MORE INFORMATION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.To this hotfix, follow these steps:

Quit Word.
Click Start, click Run, type regedit, and then click OK.
Locate and then click to select the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word\Options
After you select the key that is specified in step 3, point to New on the Edit menu, and then click DWORD Value.
Type RetainUNCNameForODMA, and then press ENTER.
Right-click RetainUNCNameForODMA, and then click Modify.
In the Value data box, type 1, and then click OK.
On the File menu, click Exit to quit Registry Editor.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates