You receive a "Windows XP Media Center Edition 2004 is unable to access the code you selected" error message (832843)


The information in this article applies to:

  • Microsoft Windows XP Media Center Edition 2004

SYMPTOMS

When you press and hold the zero button on your set-top box remote control during the Identify Set-Top Remote step of the Microsoft Windows XP Media Center Edition 2004 First Run Wizard, you may receive the following error message:
Media Center is unable to access the code you selected. Please try a different code.

CAUSE

This problem may occur if your TV tuner card on your computer has been disabled or has been removed. You must have a TV tuner card enabled on your computer to correctly set up Media Center.

STATUS

Microsoft has confirmed that this is a problem in Media Center 2004.

MORE INFORMATION

Technical support for Media Center

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/

Modification Type:MajorLast Reviewed:2/2/2004
Keywords:kbsetup kbpending kbBug kbprb KB832843 kbAudEndUser
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