"Patch Error Return Code Positive 32769" error message when you update Rise of Nations (832803)

RESOLUTION

To resolve this behavior, use the following methods in the order that they are presented.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Method 1: Remove Rise of Nations

1. Click Start, and then click Control Panel.
2. Double-click Add or Remove Programs.
3. Click Microsoft Rise of Nations, and then click Change/Remove.
4. Click Uninstall, and then click OK.

Method 2: Restart your computer by using a clean boot procedure

When you start Microsoft Windows, typically there are a number of programs that start automatically and run in the background that may interfere with the game. These programs may include antivirus and system utility programs. When you perform a clean boot, you prevent these programs from starting automatically.

You must be logged on as an administrator or a member of the Administrators group to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.

To restart your computer by using a clean boot procedure, follow these steps if you are using Microsoft Windows XP:

Note You may experience a temporary loss of some services functionality when you follow these steps. Restoring the settings restores the functionality, but the original error message or behavior may return as a result.

1. Click Start, and then click Run.
2. In the Open box, type msconfig, and then click OK.
3. On the General tab, click Selective Startup.
4. Under Selective Startup, click to clear the following check boxes:
   • Process SYSTEM.INI File
   • Process WIN.INI File
   • Load Startup Items
5. On the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
6. Click OK, and then click Restart.

To perform a clean boot procedure, click the Play button to view this streaming media demonstration.
To return from a clean boot state, click the Play button to view this streaming media demonstration.
For additional information or to view steps for other operating systems, click the following article number to view the article in the Microsoft Knowledge Base:

Reinstall and update

1. Insert the Rise of Nations CD in your CD/DVD-ROM drive.
2. Follow the prompts that appear on the screen to install the game.
3. Apply the update.
4. Click Start, and then click Run.
5. In the Open box, type msconfig, and then click OK.
6. On the General tab, click Normal Startup.
7. Click OK, and then click Restart.