Terminal Server License Server Activation Wizard generates a product ID that does not work (832794)


The information in this article applies to:

  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition

SYMPTOMS

In Microsoft Windows Server 2003, when you use Terminal Server License Server Activation Wizard to activate a Terminal Services license server by telephone, you may find that you cannot use the product ID that appears on the License Server Activation page of the wizard to complete the activation of the license server. The product ID that is generated by the wizard does not work.

CAUSE

This problem may occur when Terminal Server License Server Activation Wizard incorrectly processes the product ID.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 

Date         Time   Version         Size    File name
-------------------------------------------------------
09-Dec-2003  22:00  5.2.3790.110   325,120  Lserver.exe

Windows Server 2003 64-bit edition

Date         Time   Version       Size     File name     Platform
------------------------------------------------------------------
09-Dec-2003  20:30  5.2.3790.110  919,040  Lserver.exe   IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

After you obtain the hotfix that is described in this article, you must apply the hotfix to the license server when you install Terminal Server Licensing. If Terminal Server Licensing is already installed on the server, you have to remove Terminal Server Licensing and then reinstall Terminal Server Licensing by using the version of the Lserver.exe file that is included in the hotfix. To apply the hotfix that is described in this article to the server, follow these steps:
  1. Remove Terminal Server Licensing if Terminal Server Licensing is installed. To do so, follow these steps:
    1. Click Start, point to Control Panel, and then click Add or Remove Programs.
    2. In the Add or Remove Programs dialog box, click Add/Remove Windows Components.

      Windows Components Wizard starts.
    3. In the Components list, click to clear the Terminal Server Licensing check box, click Next, and then click Finish.
    4. Restart the server.
  2. Rename the Lserver.exe file that is included in the hotfix that is described in this article to Lserver.ex_.
  3. Insert the Windows Server 2003 CD in the CD-ROM drive on your computer. Press and hold down the SHIFT key while you insert the CD to prevent it from starting automatically.
  4. Create a new folder that is named I386, and then copy the files that are contained in the I386 folder of the Windows Server 2003 CD to the new I386 folder that you created.
  5. Copy the Lserver.ex_ file that you renamed in step 2 to the I386 folder that you created earlier in step 4, and then click Yes when you are prompted to replace the existing Lserver.exe file in that folder.
  6. Remove the Windows Server 2003 CD from the CD-ROM drive.
  7. Install Terminal Server Licensing. To do so, follow these steps:
    1. Click Start, point to Control Panel, and then click Add or Remove Programs.
    2. In the Add or Remove Programs dialog box, click Add/Remove Windows Components.

      Windows Components Wizard starts.
    3. In the Components list, click to select the Terminal Server Licensing check box, and then click Next.
    4. On the Terminal Server Licensing Setup page, specify the role of the license server and the location of the license server database, and then click Next.
    5. In the Insert Disk dialog box, click OK.

      Note Make sure that the Windows Server 2003 CD is not inserted in the CD-ROM drive on the computer.
    6. In the Files Needed dialog box, click Browse.
    7. In the Locate File dialog box, locate the I386 folder that you created in step 4, click Open, and then click OK.
    8. Click Finish.
For additional information about how to activate a license server by using Terminal Server Licensing in Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

325869 HOW TO: Activate a license server by using Terminal Server Licensing in Windows Server 2003

For additional information about the Terminal Server feature in Windows Server 2003, visit the following Microsoft Web site:

http://technet2.microsoft.com/WindowsServer/en/Library/480da488-04ea-4a95-8461-f83feea0fe8f1033.mspx

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MajorLast Reviewed:6/22/2006
Keywords:kbHotfixServer kbQFE kbBug kbfix kbQFE kbWinServ2003preSP1fix KB832794 kbAudITPRO
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