You receive the "Internal Error 2755.1631" error message during Microsoft product installation (832778)


The information in this article applies to:

  • Microsoft Digital Image Pro 10
  • Microsoft Digital Image Suite 10
  • Microsoft Digital Image Pro 9
  • Microsoft Digital Image Standard Edition 2006
  • Microsoft Digital Image Starter Edition 2006
  • Microsoft Digital Image Suite 2006
  • Microsoft Encarta 2007
  • Microsoft Encarta 2006
  • Microsoft Encarta Encyclopedia Deluxe 2005
  • Microsoft Encarta Encyclopedia Deluxe 2004
  • Microsoft Encarta Encyclopedia Standard 2006
  • Microsoft Encarta Encyclopedia Standard 2005
  • Microsoft Encarta Encyclopedia Standard 2004
  • Microsoft Encarta Premium 2007
  • Microsoft Money 2003 Deluxe
  • Microsoft Money 2003 Deluxe and Business
  • Microsoft Money 2003 Standard
  • Microsoft Money 2004 Deluxe
  • Microsoft Money 2004 Premium
  • Microsoft Money 2004 Small Business
  • Microsoft Money 2004 Standard
  • Microsoft Picture It!
  • Microsoft Picture It! Express 10
  • Microsoft Picture It! Photo Premium 10
  • Microsoft Streets & Trips 2004
  • Microsoft Streets and Trips 2003
  • Microsoft Student with Encarta Premium 2007
  • Microsoft Works

SUMMARY

You receive the " Internal Error 2755.1631" error message during installation. The Setup program cannot access the Installer folder, or the user account may be corrupted. To resolve this behavior, modify the permissions in the Installer folder. If this does not resolve the behavior, you can install the program from a different administrator account.

SYMPTOMS

When you try to install any one of the products in the "Applies To" section, you may receive an error message that resembles the following:
Internal Error 2755.1631

CAUSE

This behavior occurs if either one of the following conditions is true:
  • You do not have permission to the Installer folder.
  • Your Microsoft Windows XP account is corrupted or is damaged.

WORKAROUND

To work around this behavior, use the following methods in the order that they appear.

Method 1: Verify that you have permissions in the Installer folder

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
  1. On the desktop, double-click My Computer.
  2. Locate, and then open the Windows folder.
  3. Right-click the Installer folder, and then click Properties. If the Installer folder is not visible, follow these steps:
    1. On the Tools menu, click Folder Options.
    2. On the View tab, click to select the Show hidden files and folders check box.
    3. On the View tab, click to clear the Hide protected operating system files check box.
    4. Click OK.
  4. On the Security tab, verify that the Everyone group has read and write permissions.
  5. On the General tab, click to clear the Read-only check box.
  6. Click OK.

    If you are prompted to confirm the attribute change, click Apply change to this folder, subfolders and files, and then click OK.
  7. Try to install the program.
If the behavior continues, go to the next method.

Method 2: Install from a different profile or from a new profile

Note These steps are for Windows XP only.

If you have multiple accounts on this computer, try to install the program from a different administrator account. If you do not have another administrator account, create a new administrator account. Depending on your version of Windows XP, use the appropriate steps.

Microsoft Windows XP Home Edition

  1. Click Start, and then click Control Panel.
  2. Click User Accounts.
  3. In the Pick a task list box, click Create a new account.
  4. Type the name that you want to use for the account, and then click Next.
  5. Click to select the Computer administrator check box, and then click Create Account.
  6. Log off, and then sign in as the new user.
  7. Try to install the program.

Microsoft Windows XP Professional

  1. Click Start, and then click Control Panel.
  2. Click User Accounts.
  3. On the Users tab, click Add.
  4. Type a name for your user account, your full name, and a description for your account. If your computer is set up as part of a client/server network, type the domain name, and then click Next.

    Note If your computer is set up as an individual computer (without a network) or in a peer-to-peer network, you do not have to provide a domain name.
  5. Type a user password, and then type the user password again to confirm it.

    Important Passwords are case sensitive. For example, MyPassword and mypassword are treated as two different passwords.
  6. Click Next.
  7. Select the level of access for your user account, and then click Finish.
  8. Log off, and then sign in as the new user.
  9. Try to install the program.

MORE INFORMATION

For additional information about similar installer error messages, click the following article number to view the article in the Microsoft Knowledge Base:

274635 Money 2001: Error message: Internal error: 2755.1632

Use the Files and Settings Transfer Wizard to copy user date from your Windows XP profile to a new profile

  1. Log on to the old profile.
  2. Click Start, point to Accessories, point to System Tools, and then click Files and Settings Transfer Wizard.
  3. Click Next, click Old Computer, and then click Next.
  4. Click to select the Other check box.
  5. In the Folder or drive box, type C:\, and then click Next.
  6. Select the appropriate option for the items that you want to transfer:
    • Settings only
    • Files only
    • Both files and settings
    • Customize
  7. Click Next two times, and then click Finish.
  8. When the Files and Settings Transfer Wizard is complete, click Start, and then click Log Off.
  9. Log on to the new profile.
  10. Click Start, point to Accessories, point to System Tools, and then click Files and Settings Transfer Wizard.
  11. Click Next, click New Computer, and then click Next.
  12. Click to select the I don't need the Wizard Disk. I have already collected my files and settings from my old computer check box.
  13. Click to select the Other check box, and then click Browse.
  14. Select the folder that ends in .UNC in the root of the C drive, and then click Next.
  15. Click Finish.
  16. Select Yes to log off the computer.
The new settings do not take effect until you log off.

For additional information about how copy any additional information from your Windows XP profile to a new profile, click the following article number to view the article in the Microsoft Knowledge Base:

811151 How to copy user data to a new user profile

Modification Type:MinorLast Reviewed:6/29/2006
Keywords:kbExpertiseBeginner kberrmsg kbprb KB832778 kbAudEndUser
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