You may receive a "Tuner not found" error message when you select the TV signal in Media Center (832648)

SYMPTOMS

When you set up your TV signal in the Media Center First Run Wizard in Microsoft Windows XP Media Center Edition, the TV signal setup portion may list the wrong number of video inputs to your Windows XP Media Center Edition 2004-based computer. You may see a list of video inputs that is similar to the following:

Channel 2
Channel 3
Channel 4
S-Video 1
S-Video 2
Composite Video 1
Composite Video 2

If you select one of the S-Video or Composite Video choices, you may receive the following error message:

Tuner Not Found

Please ensure that the tuner hardware is either plugged in, installed and has a valid driver installed.

CAUSE

This problem occurs if your Media Center-based computer has a Hauppauge TV tuner card installed. Some models of the Hauppauge TV tuner card have extra video connections internally that are not visible when you view the card's faceplate.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.