"No such interface supported. (0x80004002)" error message when you use Microsoft Baseline Security Analyzer to download the Mssecure.cab security update (832489)
The information in this article applies to:
- Microsoft Windows Server 2003, Datacenter Edition
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Datacenter Server
- Microsoft Windows Server 2003, Standard Edition
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Media Center Edition
- Microsoft Windows XP Professional
- Microsoft Windows 2000 Professional
- Microsoft Windows 2000 Server
SYMPTOMSWhen you use Microsoft Baseline Security Analyzer (MBSA) to
download the Mssecure.cab security update, you receive the following error
message: No such interface supported. (0x80004002)
CAUSEThis problem may occur if download managers (such as
Download Express or GetRight) are installed on the computer. Download managers
may affect the ability of MBSA to download the Mssecure.cab security update.
MBSA does not download the Mssecure.cab security update if MBSA calls the
URLDownloadToFile() API from a COM object. When you install download
managers on your computer, protocol namespace handlers are installed in the
registry. The MBSA call to the API is not successful if MBSA calls from a COM
object when protocol namespace handlers are installed in the
registry. Note To verify whether namespace handlers are installed in the
registry, follow these steps:
- Click Start, click Run,
and then type regedit in the Open
box.
- On the Edit menu, click
Find, type Name-Space Handler in the
Find What box, and then click Find Next.
- Expand the Name-Space Handler key, and
then look for the following key: HKEY_CLASSES_ROOT\PROTOCOLS\Name-Space Handler\http.
WORKAROUNDTo work around this problem, remove the download managers
that are installed on the computer, and then download the Mssecure.cab security
update. STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section of this article. The third-party products that this
article discusses are manufactured by companies that are independent of
Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the
performance or reliability of these products.
| Modification Type: | Minor | Last Reviewed: | 12/27/2005 |
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| Keywords: | kbprb KB832489 kbAudDeveloper kbAudEndUser kbAudITPRO |
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