You receive the "Word did not save the document" message when you save a Word 2002 document in DocsOpen (832343)


The information in this article applies to:

  • Microsoft Word 2002
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you try to save a Microsoft Word 2002 document that you opened in DocsOpen Document Management System (DMS), you may receive the following message:Word did not save the document path\filename

CAUSE

This problem occurs if a second user has the same Microsoft Word document open in DocsOpen.

RESOLUTION

How to obtain the hotfix

This issue is fixed in the Word 2002 post-Service Pack 3 Hotfix Package May 5, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

830807 Word 2002 post-Service Pack 3 hotfix package: May 5, 2004

After you install this hotfix, follow the steps that are listed in the "More Information" section of this article to set the HideFileNotSavedDlg registry key and to activate the hotfix.

MORE INFORMATION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To activate this hotfix, follow these steps:
  1. Quit Word.
  2. Click Start, and then click Run.
  3. In the Open box, type regedit, and then click OK.
  4. Locate, and then click to select the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word\Options

  5. After you select the key that is specified in step 4, point to New on the Edit menu, and then click DWORD Value.
  6. Type HideFileNotSavedDlg, and then press ENTER.
  7. Right-click HideFileNotSavedDlg, and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. On the File menu, click Exit to quit Registry Editor.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:4/7/2006
Keywords:kbOfficeXPpostSP3fix kbQFE kbbug kbfix kbofficexppresp3fix KB832343 kbAudEndUser
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