Windows Management Instrumentation service terminates with Event ID 7031 (832250)


The information in this article applies to:

  • Microsoft Windows Storage Server 2003
  • Microsoft Server Appliance Kit (SAK), version 2.01

SYMPTOMS

On computers that are running Microsoft Server Appliance Kit (SAK), version 2.01, the Windows Management Instrumentation (WMI) service may fail and record the following event in the system log: Event ID 7031 - The Windows Management Instrumentation service has terminated unexpectedly

CAUSE

This problem may occur when the Server Appliance event logging dynamic-link library (DLL) is unloaded prematurely. This causes the WMI service to call an invalid reference to its consumer sink.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Hotfix Information

Windows Powered Network Attached Storage 2.01

You must install Windows Powered Network Attached Storage 2.01 Service Pack 1 before you install this hotfix.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date               Time              Size           File name 
   ----------------------------------------------------------------
   11/19/2003         8:32 AM           110,317        KB832250.zip


Windows Storage Server 2003

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date          Time              Size            File name 
   ----------------------------------------------------------------
   11/19/2003    8:32 AM           110,317         KB832250.zip


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbBug KB832250 kbAudITPRO kbAudDeveloper
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