"Word is waiting for another application to complete an OLE action" error message when you copy a shape from a Visio drawing and then paste it into a Word document during a Windows Server 2003 Terminal Services session (832129)



The information in this article applies to:

  • Microsoft Office Visio Standard 2003
  • Microsoft Office Visio Professional 2003
  • Microsoft Word 2002
  • the operating system: Microsoft Windows Server 2003, 64-Bit Enterprise Edition
  • the operating system: Microsoft Windows Server 2003, Enterprise Edition
  • the operating system: Microsoft Windows Server 2003, Standard Edition
  • the operating system: Microsoft Windows Server 2003, Web Edition

SYMPTOMS

When you connect to a Microsoft Windows Server 2003-based server by using a Terminal Services session from a client computer, open a Microsoft Office Visio 2003 drawing, copy a shape from that drawing, and then paste the shape into a Microsoft Word 2002 document, you receive the following error message:
Word is waiting for another application to complete an OLE action
If you click Cancel to cancel the message, the message reappears. The paste operation is not successful, and you have to use Task Manager to end the Visio.exe and the Winword.exe processes.

You do not experience these symptoms if you connect to the server by using the console session, or if you log on to the server locally, and then perform the same operation.

CAUSE

This problem may occur if both of the following conditions are true:
  • Visio and Word are running in Terminal Services application mode. That is, you use Visio and Word in a Terminal Services session on a client computer.
  • Windows Server 2003 incorrectly processes the names of the OLE objects in the copy-and-paste operation.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit editions

Date         Time   Version       Size       File name
-------------------------------------------------------
14-Nov-2003  21:23  5.2.3790.104  1,183,744  Ole32.dll
14-Nov-2003  21:23  5.2.3790.104    285,184  Rpcss.dll
14-Nov-2003  21:23  5.2.3790.104    660,480  Rpcrt4.dll

Windows Server 2003, 64-Bit Edition

Date         Time   Version       Size       File name    Platform
------------------------------------------------------------------
14-Nov-2003  21:19  5.2.3790.104  3,551,232  Ole32.dll    IA-64
14-Nov-2003  21:19  5.2.3790.104  2,139,648  Rpcrt4.dll   IA-64
14-Nov-2003  21:19  5.2.3790.104    666,624  Rpcss.dll    IA-64
14-Nov-2003  21:23  5.2.3790.104  1,183,744  Wole32.dll   x86
14-Nov-2003  21:23  5.2.3790.104    541,696  Wrpcrt4.dll  x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


Modification Type:MinorLast Reviewed:10/27/2005
Keywords:kbHotfixServer kbQFE kbBug kbfix kbQFE kbWinServ2003preSP1fix KB832129 kbAudITPRO kbAudEndUser