SYMPTOMS
When you connect to a Microsoft Windows Server 2003-based server by using a Terminal Services session from a client computer, open a Microsoft Office Visio 2003 drawing, copy a shape from that drawing, and then paste the shape into a Microsoft Word 2002 document, you receive the following error message:
Word is waiting for another application to complete an OLE action
If you click
Cancel to cancel the message, the message reappears. The paste operation is not successful, and you have to use Task Manager to end the Visio.exe and the Winword.exe processes.
You do not experience these symptoms if you connect to the server by using the console session, or if you log on to the server locally, and then perform the same operation.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit editions
Date Time Version Size File name
-------------------------------------------------------
14-Nov-2003 21:23 5.2.3790.104 1,183,744 Ole32.dll
14-Nov-2003 21:23 5.2.3790.104 285,184 Rpcss.dll
14-Nov-2003 21:23 5.2.3790.104 660,480 Rpcrt4.dll
Windows Server 2003, 64-Bit Edition
Date Time Version Size File name Platform
------------------------------------------------------------------
14-Nov-2003 21:19 5.2.3790.104 3,551,232 Ole32.dll IA-64
14-Nov-2003 21:19 5.2.3790.104 2,139,648 Rpcrt4.dll IA-64
14-Nov-2003 21:19 5.2.3790.104 666,624 Rpcss.dll IA-64
14-Nov-2003 21:23 5.2.3790.104 1,183,744 Wole32.dll x86
14-Nov-2003 21:23 5.2.3790.104 541,696 Wrpcrt4.dll x86