Advanced Clients do not report inventory after you upgrade a Systems Management Server beta 2 site (832105)


The information in this article applies to:

  • Microsoft Systems Management Server 2003

SYMPTOMS

After you upgrade a Microsoft Systems Management Server (SMS) 2003 beta 2 version site to SMS 2003 release version (build 2726), SMS Advanced Clients may stop reporting inventory to the SMS site.

The Ccmexec.log file may log the following error:
[LOG[HTTP ERROR: 12002 : ERROR_WINHTTP_TIMEOUT : ERROR_WINHTTP_TIMEOUT]LOG]!
The InventoryAgent.log file may end with the following error:
![LOG[CCMCollTask: (80004005) Execute: Query timed-out]LOG]!
These logs are located on the Advanced Client computer in the SystemRoot\System32\CCM\Logs folder, where the client operating system is installed.

CAUSE

This problem may occur if the Windows Management Instrumentation (WMI) service stops responding and may result in a backlog of reported inventory on the SMS Management Point computer.

WORKAROUND

To work around this problem and to restore the WMI service functionality, restart the SMS Management Point (MP) computer.

Note The performance of the MP computer may decrease until the MP computer processes the backlogged inventory.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Modification Type:MinorLast Reviewed:6/13/2005
Keywords:kbServer kbClient kbUpgrade kbPerformance kbinterop kbInventory kbnofix kbBug KB832105 kbAudITPRO
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