RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
18-Dec-2003 20:13 1,114 _sfx_manifest_
04-Nov-2003 19:20 5.2.9354.0 26,112 _sfx_.dll
16-Dec-2003 01:52 2,507,853 _sfx_0002._p
16-Dec-2003 01:57 884 _sfx_0013._p
16-Dec-2003 01:58 26,900 _sfx_0012._p
16-Dec-2003 01:59 102,082 _sfx_0011._p
18-Dec-2003 20:13 364,303 _sfx_0010._p
18-Dec-2003 20:13 843 _sfx_0009._p
16-Dec-2003 02:01 434 _sfx_0007._p
18-Dec-2003 20:13 2,212 _sfx_0008._p
16-Dec-2003 02:01 212 _sfx_0006._p
16-Dec-2003 02:01 1,695 _sfx_0004._p
18-Dec-2003 20:13 4,965 _sfx_0005._p
16-Dec-2003 02:02 8,872 _sfx_0003._p
16-Dec-2003 02:02 186,288 _sfx_0000._p
16-Dec-2003 02:03 865 _sfx_0001._p