You receive a "Server Application Unavailable" error message when you try to export records to an Excel worksheet in Microsoft CRM 1.0 (831930)


The information in this article applies to:

  • Microsoft Business Solutions CRM 1.0

SYMPTOMS

You use the Advanced Find feature in Microsoft Business Solutions CRM 1.0 to retrieve the records for several leads. When you try to export these records to a Microsoft Office Excel worksheet by clicking the Export to an Excel spreadsheet button, you experience both the following symptoms:
  • The computer CPU usage is 100 percent for many minutes.
  • You receive the following error message:

    Server Application Unavailable

    The web application you are attempting to access on this web server is currently unavailable. Please hit the "Refresh" button in your web browser to retry your request.

    Administrator Note: An error message detailing the cause of this specific request failure can be found in the system event log of the web server. Please review this log entry to discover what caused this error to occur.

CAUSE

This problem occurs if all the following conditions are true:
  • You performed a query to obtain the records for several leads.
  • You specified a particular condition when you created this query.
  • The query returned many records. For example, the query returned 5000 to 7000 records.
  • You clicked the Export to an Excel spreadsheet button to export these results to an Excel worksheet.

RESOLUTION

To resolve this problem, install the hotfix rollup package that is described in the following Microsoft Knowledge Base (KB) article:

835407 Microsoft CRM 1.0 hotfix rollup for the problems that are documented in Microsoft Knowledge Base articles 835307, 832869, 831930, and 829886

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:10/25/2005
Keywords:kbHotfixServer kbQFE kberrmsg kbtshoot kbfix kbBug kbprb kbMBSMigrate KB831930 kbAudDeveloper
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