Color documents and pages print in grayscale from a Canon color printer (831800)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Windows OS:896962

SYMPTOMS

When you print from the Canon S450 or the S800 color printers, color documents may print in grayscale.

WORKAROUND

To work around this behavior, turn off the spooling feature. This workaround is only available for printers that are attached directly to your computer. This workaround will not work for wireless printers. To turn off the spooling feature, follow these steps:
  1. Click Start, and then click Printers and Faxes.
  2. Right-click the printer, and then click Properties.
  3. Click the Advanced tab.
  4. Clear the Enable printing features check box.
  5. Click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:3/18/2004
Keywords:kbprint kbnofix kbBug KB831800 kbAudITPRO kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.