SMS 2.0 APM fails with the entry "The local device name is already in use" in Smsapm32.log when you use the software installation account (831757)

NAL[1] - ERROR: failed check if device is connected.  The local device name is already in use.
NAL[1] - ERROR: failed to register with the connection with Connection Arbiter.  The local device name is already in use.
NAL[1] - ERROR:  failed to make the device connection.  The local device name is already in use.
SCHED DATA  : Return code = 0x80070055; The local device name is already in use.~~; Could not enable program 'Z:\SMSPKG\AAA00001\REGSVR32.EXE /S'.
SCHED DATA  : Handling an error condition (0x80070055) for program 'regsvr32' in package 'regsvr32'.

An error occurred while preparing to run the program for advertisement "AAA20000" ("regsvr32" - "regsvr32"). The operating system reported error 2147942485: The local device name is already in use.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform
Abnwcli.dll	2.0.1493.5140	238,944	18-Nov-2003	08:27	x86
Apasetup.exe	2.0.92.10	383,498	18-Nov-2003	08:27	x86
Bindclin.dll	2.0.1493.5140	263,008	18-Nov-2003	08:27	x86
Ccmcore.exe	2.0.92.10	1,377,457	18-Nov-2003	08:27	x86
Clicore.exe	2.0.1493.5147	3,497,214	18-Nov-2003	08:27	x86
Clisvcl.exe	2.0.1493.5144	90,480	18-Nov-2003	08:27	x86
Compverbase.ini	Not Applicable	67	18-Nov-2003	08:27	Not Applicable
Compversmsapm32.ini	Not Applicable	67	18-Nov-2003	08:27	Not Applicable
Compverswdist.ini	Not Applicable	67	18-Nov-2003	08:27	Not Applicable
Cqmgr32.dll	2.0.1493.5136	35,168	18-Nov-2003	08:27	x86
Falclin.dll	2.0.1493.5140	161,120	18-Nov-2003	08:27	x86
Mslmclin.dll	2.0.1493.5140	340,832	18-Nov-2003	08:27	x86
Ndsclin.dll	2.0.1493.5140	272,736	18-Nov-2003	08:27	x86
Ntwdblib.dll	2000.80.194.0	274,489	18-Nov-2003	08:27	x86
Odpsys32.exe	2.0.1493.5147	54,640	18-Nov-2003	08:27	x86
Odpusr32.exe	2.0.1493.5147	60,784	18-Nov-2003	08:27	x86
Preinst.exe	2.0.1493.5011	855,312	18-Nov-2003	08:27	x86
Progrm32.dll	2.0.1493.5170	77,680	18-Nov-2003	08:27	x86
Smsapm32.exe	2.0.1493.5162	257,904	18-Nov-2003	08:27	x86
Swdist32.exe	2.0.92.10	641,211	18-Nov-2003	08:27	x86

Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

How to Install the Hotfix

Method 1: Use the Hotfix Installer

Note This method works only for Intel-based computers.

1. Create a folder in a location that is accessible to your SMS site servers.
2. Copy the SMS2.0-SP#-KB831757-X86-ENU.exe update file (where # is the service pack version) to the new folder.
3. From each of the primary and the secondary SMS site servers in your environment, log on to your site server by using an account with administrative credentials.
4. Quit SMS Administrator if it is running.
5. Run SMS2.0-SP#-KB831757-X86-ENU.exe, and then follow the instructions in the wizard.

Method 2: Manually Install the Hotfix

1. Create a folder in a location that is accessible to your SMS site servers.
2. Run SMS2.0-SP#-KB824153-X86-ENU.exe /x (where # is the service pack version), and then extract the hotfixed files to the folder that you just created.
3. From each of the primary and the secondary SMS site servers in your environment, log on to your site server by using an account with administrative credentials.
4. Quit SMS Administrator if it is running.
5. Stop all SMS services.
6. Replace the following files in the SmsRootFolder\Bin\Platform folder with the versions from the hotfix:
   • Ccim32.dll
   • Clisvcl.exe
   • Cqmgr32.dll
   • Odpsys32.exe
   • Odpusr32.exe
   • Smsapm32.exe
7. Replace the Swdist32.exe file in the SmsRootFolder\Inboxes\Clicomp.src\SWDist\Platform folder with the version from the hotfix.
8. Replace the Apasetup.exe file in the SmsRootFolder\Inboxes\Clicomp.src\Smsapm32\Platform folder with the version from the hotfix.
9. Replace the files Ccmcore.exe and Clicore.exe in the SmsRootFolder\Inboxes\Clicomp.src\Base\Platform folder with the versions from the hotfix.
10. Replace the Compver.ini file in the SmsRootFolder\Inboxes\Clicomp.src\SWDist folder with the Compverswdist.ini file from the hotfix. You must rename the Compverswdist.ini file to Compver.ini.
11. Replace the Compver.ini file in the SmsRootFolder\Inboxes\Clicomp.src\Smsapm32 folder with the Compversmsapm32.ini file from the hotfix. You must rename the Compversmsapm32.ini file to Compver.ini.
12. Replace the Compver.ini file in the SmsRootFolder\Inboxes\Clicomp.src\Base folder with the Compverbase.ini file from the hotfix. You must rename the Compverbase.ini file to Compver.ini.
13. Restart the SMS services.