Media Center Window May Be Black When You Resume from Suspend by Using the Remote Control (831668)

SYMPTOMS

When you use a remote control to resume a system from Suspend on a computer that is running Microsoft Windows XP Media Center Edition 2004, the display may be black even though the system has fully resumed.

CAUSE

If you quickly press and release the power button on the remote control, Windows cannot determine what caused the system to resume from Suspend. Therefore, Windows does not resume the display.

WORKAROUND

When you resume the system from Suspend by using the remote control, press and hold the power button for 2 to 3 seconds, and then release the power button. Windows recognizes that user input resumed the system, and then Windows resumes both the system and the display.

If the system resumes but the display is black, try one of the following actions:

Move the mouse.
Press another button on the remote control (such as a number button or an arrow button).

You can expect Windows to recognize the user input and to resume the display.

MORE INFORMATION

Media Center Technical Support

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: