You cannot see a graph or a spreadsheet when you view active HTML storage reports (831654)



The information in this article applies to:

  • Microsoft Windows Storage Server 2003

SYMPTOMS

When you use Microsoft Internet Explorer from a client computer to view an active HTML storage report on a Microsoft Windows Storage Server 2003 network attached storage (NAS) appliance, you cannot see a graph or a spreadsheet in the active HTML storage report.

RESOLUTION

The hotfix that resolves this problem permits the graph or the spreadsheet to appear in the browser on the client computer. However, the report page that explains the graph data or the spreadsheet data still appears in English and not in the default language of the client computer.

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Size        File name
   ----------------------------------------------------------------
   12-Dec-2003  22:46  32,417,141  Storage manager 2.0 kb831654.zip

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

After you install this hotfix on the server, you must reinstall the Veritas Storage Manager 2.0 OCX for Server Appliances client on the client computer. The Storage Manager 2.0 OCX for Server Appliances client is distributed from the server that is running Windows Storage Server. To remove and then reinstall the Storage Manager 2.0 OCX for Server Appliances client, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
  1. Click Start, and then click Control Panel.
  2. Click Add or Remove Programs.
  3. In the list of currently installed programs, click Storage Manager 2.0 OCX for Server Appliances, and then click Remove.

    The next time that you view an active HTML storage report, you are prompted to reinstall the Storage Manager 2.0 OCX for Server Appliances client.
For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbfix kbBug kbOEM KB831654 kbAudOEM