Office 2003 Setup Removes the Office 2000 Web Components (831590)


The information in this article applies to:

  • Microsoft Office 2003, All Editions
  • Microsoft Office 2003 Web Components

SYMPTOMS

The Microsoft Office 2000 Web Components (OWC) are no longer installed on your computer after you upgrade to Microsoft Office 2003. Web pages that use the Office 2000 Web components cannot display the components, or custom solutions that use the OWC may generate the following runtime error message when you try to create an instance of the components:
ActiveX Component Can't Create Object

CAUSE

This problem may occur after you upgrade your Microsoft Office installation to Office 2003. Office 2003 Setup removes the Office 2000 Web Components.

WORKAROUND

To work around this problem, use one of the following methods to restore your Office 2000 Web Components to your computer.

Method 1: You Upgraded from Microsoft Office XP

To install the Office 2000 Web Components that you from Office XP, follow these steps:
  1. Quit all Office programs.
  2. Insert your Office XP CD-ROM in your CD drive.
  3. If the CD-ROM does not auto start, click Start, click Run, click Browse, and then locate the CD drive that contains your Office XP CD-ROM.
  4. Double-click Setup.exe.

    If you browsed to your Office CD-ROM in step 3, click OK in the Run dialog box.
  5. In the User Information pane of Microsoft Office XP Setup, type your information including the Product Key from your Office XP CD-ROM, and then click Next.
  6. Accept the License Agreement, and then click Next.
  7. In the Choose the type of installation you need pane, click Custom, and then click Next.

    Note The Install to box should point to the location where you have Microsoft Office 2003 installed.
  8. In the Choose which applications for setup to install pane, click to clear each of the program check boxes, click Choose detailed installation options for each application, and then click Next.
  9. In the Features to install pane, follow these steps:
    1. Click the down-arrow on the icon for Office Tools, and then click Not Available.
    2. Click the down-arrow on the icon for Office Shared Features, and then click Not Available.
    3. Expand Office Shared Features.
    4. Click the down-arrow on the icon for Office 2000 Web Components, and then click Run all from My Computer.
    5. Click Next.
  10. Click Install to start the installation of the Office 2000 Web Components on your computer.
  11. Click OK when the installation is complete.

Method 2: You Upgraded from Microsoft Office 2000

To install the Office 2000 Web Components that you need from Office 2000, follow these steps:
  1. Quit all Office programs.
  2. Insert your Office 2000 CD-ROM in your CD drive.
  3. If the CD-ROM does not auto start, click Start, click Run, click Browse and then locate the CD drive that contains your Office 2000 CD-ROM.
  4. Double-click Setup.exe.

    If you browsed to your Office CD-ROM in step 3, click OK in the Run dialog box.
  5. In the Customer Information pane of Microsoft Office 2000 Setup, type your information including the CD key from your Office 2000 CD-ROM, and then click Next.
  6. Accept the License Agreement, and then click Next.
  7. Click Customize.
  8. In the Installation Location pane, the Install Office 2000 at box should point to the location where you have Microsoft Office 2003 installed. Click Next.
  9. Click Next in the Removing Previous Versions box.
  10. In the Selecting Features pane, click the down-arrow on the icon of each feature, and then click Not Available.

    All the features that are listed in the Selecting Features pane should now have an X on the feature icon that indicates that the feature is not available.
  11. Expand Office Tools.
  12. Click the down-arrow on the icon for the Office Web Components feature, and then click Run all from My Computer.
  13. Click Install Now.
  14. Click OK when the installation is complete.
Modification Type:MajorLast Reviewed:11/14/2003
Keywords:kberrmsg kbprb KB831590 kbAudEndUser
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