A duplicate file structure is displayed when you view the contents of a CD in Windows Explorer (831484)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP 64-Bit Edition Version 2002
  • Microsoft Windows XP 64-Bit Edition Version 2003

SYMPTOMS

After you insert a CD into the DVD/CDRW drive on your Microsoft Windows XP-based computer, and then you use Windows Explorer to view the files on the CD, the CD file structure that is displayed in the Folders pane may appear to be duplicated.

CAUSE

This problem occurs when you turn on the CD-recording feature for your DVD/CDRW drive, and then you use Windows Explorer to view the files on a CD in this drive.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP 
   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   31-Oct-2003  01:27  5.82.2800.1315    557,568  Comctl32.dll     
   31-Oct-2003  01:27  6.0.2800.1315   1,344,000  Shdocvw.dll      
   31-Oct-2003  01:27  6.0.2800.1315   8,347,648  Shell32.dll      
   30-Oct-2003  02:37  5.1.2600.1315     582,656  Xpsp2res.dll
Windows XP 64-Bit Edition
   Date         Time   Version            Size    File name     Platform
   ---------------------------------------------------------------------
   30-Oct-2003  22:04  5.82.2800.1315  1,717,248  Comctl32.dll  IA-64
   30-Oct-2003  22:03  6.0.2800.1315   3,649,536  Shdocvw.dll   IA-64
   30-Oct-2003  22:03  6.0.2800.1315  14,372,864  Shell32.dll   IA-64
   31-Oct-2003  01:27  5.82.2800.1315    557,568  Wcomctl32.dll x86
   31-Oct-2003  01:27  6.0.2800.1315   1,344,000  Wshdocvw.dll  x86
   31-Oct-2003  01:27  6.0.2800.1315   8,347,648  Wshell32.dll  x86
   30-Oct-2003  02:37  5.1.2600.1315     582,656  Wxpsp2res.dll x86
   30-Oct-2003  02:37  5.1.2600.1315     582,144  Xpsp2res.dll  IA-64

WORKAROUND

To work around this problem, turn off the CD-recording feature for the DVD/CDRW drive. To do this, follow these steps:
  1. Right-click Start, and then click Explore.
  2. Right-click DVD/CDRW, click Properties, and then click the Recording tab.
  3. Click to clear the Enabled CD recording on this drive check box.
  4. Click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:10/28/2005
Keywords:kbHotfixServer kbQFE kbWinXPsp2fix kbQFE kbWinXPpreSP2fix kbfix kbbug KB831484 kbAudEndUser
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