You cannot activate users or move users between Live Communications Server home servers (831420)

SYMPTOMS

When you use the Active Directory Users and Computers Microsoft Management Console (MMC) snap-in together with Microsoft Office Live Communications Server 2003, you may experience the following problems on a server that is running Microsoft Windows Server 2003:

You cannot activate a user on the Live Communications tab.
You cannot move certain users from a Live Communications Server home server to another Live Communications Server home server.
You cannot perform any Live Communications Server actions on users that you find by performing a custom search operation.

Additionally, you cannot use the Live Communications Server MMC snap-in to move users from one Live Communications Server home server to another, and you cannot view the properties for those users.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version           Size     File name
   -----------------------------------------------------------------
   24-Feb-2004  22:00                     14,040  Addfindentries.exe  
   24-Feb-2004  21:59  1.0.4949.1020     168,664  Wrtcuser.dll     
   24-Feb-2004  21:59  1.0.4949.1020     100,056  Wsipesprov.dll

Post hotfix installation instructions

This hotfix includes the AddFindEntries.exe program. You must run this program separately after you install the hotfix. This program updates the Active Directory so that you can manage Live Communication Server users that you find by performing a custom search operation in the Active Directory Users and Computers MMC snap-in. The hotfix installer extracts the AddFindEntries.exe program and puts it in the %PROGRAMFILES%\Common Files\Microsoft LC folder. To run this program, your computer must have Microsoft .NET Framework installed. Additionally, you must run the program on one server per forest. The AddFindEntries.exe program updates the display identifiers so that a context menu is added to the Active Directory Users and Computers MMC snap-in. This context menu allows the administration to right-click on a user or organizational unit and to perform some management functions for Live Communications Server.