SYMPTOMS
Your Microsoft Windows
NT Server 4.0 Terminal Server Edition-based computer
may stop unexpectedly during shutdown or when you log off the computer, and the
following error message appears on a blue screen:
A
problem has been detected and Windows has been shut down to prevent damage to
your computer...
Technical information:
*** STOP: 0x00000050
(0xParameter_1,
0xParameter_2,
0xParameter_3,
0xParameter_4)
PAGE_FAULT_IN_NONPAGED_AREA
Note The four parameters in this error message may vary
depending on the cause of the Stop error.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English
version of this hotfix has the file attributes (or later) that are listed in
the following table. The dates and times for these files are listed in
coordinated universal time (UTC). When you view the file information, it is
converted to local time. To find the difference between UTC and local time, use
the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
24-Feb-2004 18:25 4.0.1381.33562 206,096 Gdi32.dll
19-Aug-2003 13:58 4.0.1381.33552 332,048 User32.dll
07-Apr-2004 15:58 4.0.1381.33563 1,280,624 Win32k.sys
16-Dec-2003 17:56 4.0.1381.33559 196,368 Winsrv.dll
Note Because of file dependencies, this hotfix requires Microsoft
Windows NT 4.0 Service Pack 6a.