Agent computer may not appear in the managed agents list in Microsoft Operations Manager 2000 SP1 (831384)

SYMPTOMS

Some agent computers may be removed from the Components\Agents view in MOM Administrator Console in Microsoft Operations Manager (MOM) 2000 if you have MOM 2000 Service Pack 1 (SP1) installed. For example, all installed agent computers may not appear after you follow these steps:

Click Start, point to All Programs, point to Microsoft Operations Manager, and then click MOM Administrator Console.
Expand Components, and then click Agents.

Additionally, you may experience the following symptoms:

You may receive an error 53 in MOM Administrator Console.
The following entry may appear in the Agent Manager (AM) log, where agent_name is the name of the managed computer:Ping failed for computer agent_name

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next MOM 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have MOM 2000 Service Pack 1 installed to apply this hotfix.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version      Size       File name
   --------------------------------------------------------------
   28-Oct-2003  20:05  4.0.1300.10  2,328,012  Agentmanager.exe
   13-Nov-2003  17:30  1.0.0.0      1,326,080  Q831384.exe

You must apply this hotfix to all computers that are running MOM 2000 Consolidators or Agent Managers.

MORE INFORMATION

For more information about a list of log files for Microsoft Operations Manager 2000, click the following article number to view the article in the Microsoft Knowledge Base:

329451 A list of log files that can be enabled in Microsoft Operations Manager 2000

For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates