Video stops or you receive a "video error" error message when you try to record a television show in Windows XP Media Center (831274)


The information in this article applies to:

  • Microsoft Windows XP Media Center Edition

SYMPTOMS

When you try to record a television show in Microsoft Windows XP Media Center Edition, the video and the audio may stop, and you may experience any one or both of the following symptoms:
  • If you close Media Center, the recording indicator shows that the TV show is recording.
  • If you start Media Center, and then open My TV, you receive the following error message:
    Video Error: Some of the files needed to display...

CAUSE

This issue may occur if your Recordings folder is encrypted.

WORKAROUND

To work around this issue, remove the encryption from your Recordings folder:
  1. To start Windows Explorer, right-click Start, and then click Explore.
  2. Find the following folder:

    path\Documents and Settings\All Users\Documents\Recorded TV

  3. Right-click the Recorded TV folder, and then click Properties.
  4. On the Advanced tab, click to clear the Encrypt contents to secure data check box, and then click OK.

MORE INFORMATION

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

308989 How to encrypt a folder in Windows XP

248723 INFO: Understanding encrypted directories

223316 Best practices for the Encrypting File System

Technical support for Media Center

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/

Modification Type:MajorLast Reviewed:2/10/2004
Keywords:kbprb KB831274 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.