The modem wakes the computer from hibernate when the wake option is turned off (831267)


The information in this article applies to:

  • Microsoft Windows XP Media Center Edition

SYMPTOMS

The modem that is installed in a Windows XP Media Center Edition computer may wake the computer from the Hibernate state every time the telephone rings. This problem occurs even if you have turned off the modem's wake option and the wake on ring settings in the computer BIOS.

CAUSE

This problem occurs because some modems do not work correctly with the softmodem driver.

WORKAROUND

To work around this problem, test your modem and modem driver to make sure that this problem does not occur with Windows XP Media Center Edition. If the problem does occur, install a modem that works correctly in your Windows XP Media Center Edition computer.

STATUS

Microsoft has confirmed that this is a problem in Windows XP Media Center Edition.

MORE INFORMATION

Media Center Technical Support

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/

Modification Type:MajorLast Reviewed:12/15/2003
Keywords:kbnofix kbBug kbprb KB831267 kbAudOEM
©2003 Microsoft Corporation. All rights reserved.