Illegal Instruction Causes "STOP 0x0000001E" Error Message (831264)

SYMPTOMS

On your Microsoft Windows 2000 Server-based computer, you may receive the following Stop error message:

STOP 0x0000001E (0xc0000005, 0x804679d3, 0x00000000, 0x06952000)
(KMODE_EXCEPTION_NOT_HANDLED)

Note The first parameter of the Stop error is always 0xc0000005. The second and third parameters may vary (but only slightly). The first characters of the fourth parameter may vary, but the parameter always ends with three zeros.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must have Microsoft Windows 2000 Service Pack 3(SP3) or later installed on your computer.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   21-Sep-2003  00:36  5.0.2195.6824     29,712  Mountmgr.sys
   17-Nov-2003  19:14  5.0.2195.6875  1,699,072  Ntkrnlmp.exe     
   17-Nov-2003  19:14  5.0.2195.6875  1,698,496  Ntkrnlpa.exe     
   17-Nov-2003  19:14  5.0.2195.6875  1,719,232  Ntkrpamp.exe     
   17-Nov-2003  19:14  5.0.2195.6875  1,676,736  Ntoskrnl.exe

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Product Updates, Tools, and Add-ons